as pointless to defend Z1 without knowing they did the right thing as it is to tell this member that he's a fool without knowing that he is full of it.
I do agree that if he has a problem with Z1 He needs to take every opportunity to work it out with them...use this board as a last resort if there is no response. At the same time I'm tired of people giving all benifit of the doubt to Z1 and zero consideration to a member who has a complaint. (I have personal experience with Z1)